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Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. In our today’s Hotel conversation in English guide, we will share dialogue between guest and receptionist. This is an example of telephone conversation in front office. Here we will share 2 real life scenario. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. Must collect our Professional spoken English guide – English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Click HERE to download F and B service Course Click HERE to download Premium Housekeeping Course Click HERE to download 300+ Training Videos Click HERE to download Premium Training manuals Click HERE to download PowerPoints Script 1 – Successful Hotel Room Reservation Conversation in English Background The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. The guest wants to reserve room for her husband. Carefully look at their dialogues Hotel Receptionist Good Evening. Hotel XYZ Name of the Hotel, Reception. How can I help you? Guest Ok. I would like to book a room for next week. Hotel Receptionist Sure, Madam. May I know the specific date for the reservation? Guest Why not? I would like to reserve a room from the 5th of April for 5 days. Hotel Receptionist What type of room do you like to reserve, mam? Guest Well, a double-bedded room with AC and other facilities at least. Hotel Receptionist Thank you madam. Just give me a minute, let me check. After few seconds Yes, a few double bedded rooms are still vacant on 5th April. Do you prefer a room with the view of the swimming pool or the hill madam? Guest Oh both are nice. But I like nature most. I guess hill view will be splendid. Right? Hotel Receptionist Sure madam. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC Name of the restaurant restaurant. Is it ok? Guest Hmm .. yes. Hotel Receptionist May I have your name please? Guest Yes. I am Stephany Rose. Hotel Receptionist How do you spell your name, Ms. Stephany? Guest It’s S-T-P-H-A-N-Y and then R-O-S-E Hotel Receptionist All right, Ms. Stephany. Let me have your address, please? Guest 257 Park Avenue South, New York, NY 10010, USA. Hotel Receptionist May I have your contact number, madam? Guest Hotel Receptionist I repeat 917494-4476. Am I right? Guest Absolutely. Hotel Receptionist So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. Guest Yes, that’s right. May I ask you for a special favor? Hotel Receptionist Sure, madam. What can we do for you? Guest Actually 5th April is my husband’s birthday. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Hotel Receptionist Certainly mam. It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. Don’t worry. Be assured that we will also decorate the room in best possible way. I hope sir will be surprised and happy. Guest That is so nice of you. Thanks. Hotel Receptionist You are most welcome, madam. We look forward to receive you on 4th April. Guest Yes. Good bye. Hotel Receptionist Good Bye, Mrs Stephany. Have a pleasant day. Further Reading Dear Readers, this is just a sample conversation. There are many points you need to understand while taking reservation. We highly recommend you to read these following tutorials for better understating the topic How to make perfect room reservation on telephone – a must read practical training Hotel Guest Reservation procedure – the only guide you should read Basic tips for room reservation on telephone for hotel front office staffs Meaning and function of reception desk of a hotel How a Hotel Receptionst can show his salesmanship Script 2 – Unsuccessful Hotel Room Reservation Conversation in English Background The reservation official of Hotel PQR is talking over telephone to a guest who wants to book a room. But unfortunately the hotel is fully occupied and no room is available. Carefully look at their dialogues Reservation Officer Good Morning. Hotel PQR, Reception. May I help you? Guest Good Morning. I am Taylor Isabel. I urgently need a single room for 1st January. Reservation Officer I can understand your urgency madam but I am very sorry. We don’t have any single room vacant at that moment. In fact, our all single rooms are occupied for next 5 days. But yes we can provide you our suit rooms. Will that be OK? Guest No sorry. Suit rooms will be too expensive for me. Can you do me a favor then? Reservation Officer Sure Madam. Please tell me how can we help you. Guest Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Reservation Officer Sure madam. Hold on for few seconds. After few seconds. Please note the number. It is Hotel ABC. It is a mid-range hotel. Their number is 123456789. I can’t guarantee you but I hope you will get single room there. Guest That is so kind of you. Thank you very much. Reservation Officer It’s my pleaser madam. Thanks for calling. Have a nice day. Further Reading Talking over telephone needs skill, knowledge and training. So, we again recommend you to read these guides Ultimate telephone call receiving procedure at hotel or restaurant Do’s and Don’ts of telephone call handing at hotel and restaurant Proper telephone manner for hotel and restaurant workers Job description of a hotel telephone operator Training Video Click Here to Watch Our Free Video on Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation 3 The difference between GOODNIGHT and GOOD EVENING doesn't have much to do with the time of day. It's true that the words EVENING and NIGHT signify different parts of the day (evening is a bit earlier than night). However, the main difference between GOODNIGHT and GOOD EVENING is that one is a greeting, while the other is a farewell. In Nirthwest Good evening Hoping you can help me. We are looking to come for 4 nights. We’reTravelling from England. Do we have to quarantine in Dublin over a year ago Problem with this question? Answer 4 answers Reviewed this property MagsHenry... Belfast, United Kingdom Hi there, sorry I only saw your email. I think you still have to quarantine for 14 days if coming from England. Not really worth it unless really essential. over a year ago Problem with this answer? Reviewed this property Woodlock7... Belfast, United Kingdom When you arrive in a Republic of Ireland Airport or Port from a country that is not currently on Ireland's Greenlist you are required quarantine for 14 days as this is currently the law; whether you abide by this or not up to you. The only exception is if you are arriving into the Republic of Ireland from Northern Ireland. So you could fly into Belfast and get the train down to Dublin or consider Belfast for your 4 night stay as opposed to Dublin. over a year ago Problem with this answer? Reviewed this property Dhiraj P Leeds, United Kingdom We went last month. Leaving ferry they said we had to do this, but everything is open & you are allowed to go sight seeing etc which was all open. You are free to in and out of the hotel which was very good. over a year ago Problem with this answer? Reviewed this property Woodlock7... Belfast, United Kingdom Yes currently the UK is not on Ireland's greenlist. over a year ago Problem with this answer?
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Madam President, I should like to bid Mr Barroso good evening, but oh dear, oh dear! EN Senhora Presidente, [...] gostava de dar as boas-noites ao Senhor Presidente Barroso, mas, meu Deus, [...]meu Deus! The doors of the houses slowly open one by one, as if they [...] wished to say good evening to the young people [...]who go out to look at the rising moon. As portas das casas se abrem uma a uma lentamente, como se [...] quisessem dizer boa noite aos jovens que saem [...]para ver a lua nascendo. CS Mr President, Commissioner, good evening. CS Senhor [...] Presidente, Senhor Comissário, boa noite. I wish you a good evening. Desejo-lhe uma muito boa tarde. DE Mr President, a very good evening and welcome to [...]Europe's first culture channel. DE Senhor [...] Presidente, muito boa noite e bem vindos ao primeiro [...]canal europeu de cultura. Thank you and have a good evening! Obrigado e boa noite! Good evening to you. Blossom Boa noite para vós. DE Commissioner, a very good evening to you. DE Senhora [...] Comissária, desejo-lhe uma boa noite. I therefore believe [...] that this is a good evening for Europe. Creio portanto [...] que hoje é uma boa noite para a Europa. SL Good evening everyone! SL Boa noite a todos! SV Good evening. SV Boa noite. NL Mr President, I can totally identify with [...] what the previous speaker said [...] and I would also like to bid Commissioner Frattini good evening for the third time today. NL Senhor Presidente, identifico-me plenamente com o que disse o orador que me precedeu. Nor do passers-by wish him a "Good evening, Sir! Nem os transeuntes lhe dirão boa tarde, Senhor! ES Mr President, [...] Commissioner, good evening, another evening discussing agriculture. ES Senhor Presidente, Senhora [...] Comissária, muito boa noite, mais uma noite falando de agricultura. DE Mr President, a very good evening to you. DE Senhor [...] Presidente, desejo uma muito boa noite. Mr President, my group would also like to [...] congratulate Mr Andersson for his work on this excellent own-initiative [...] report it has been a very good evening for those. EN Senhor Presidente, o meu grupo também gostaria de felicitar o senhor [...] deputado Andersson pelo seu trabalho neste excelente relatório de [...] iniciativa tem sido uma tarde muito positiva para todos. We had our fair share of luck and [...] it ended up a good evening for us. Tivemos muita [...] sorte e foi um ótimo dia para nós. PT Good evening, Mr President. [...]It is a pleasure to have a compatriot in the chair for this evening's sitting. Boa noite Senhor Presidente, é [...]um prazer ter um compatriota a dirigir hoje à noite a sessão. DE A very good evening to you, Mr President, at this late hour, shortly before midnight, when we few are together. DE Uma muito boa noite para si, Senhor Presidente, a esta hora tardia, já próximo da meia-noite, em que somos [...]poucos os que aqui continuamos reunidos. Good evening to you all, my [...]dear all. Boa noite a todos, queridos todos. THE PRESIDENT Good evening. O PRESIDENTE Boa noite. Good evening my dear friends =D Boa noite amigos =D Good evening beloveds, well it's evening for Candace. Boa noite queridos, bem para Candace já é de noite. NL Madam President, [...] Commissioner, ladies and gentlemen, good evening, I should first of all like to ask you [...]if you could pass [...]on our good wishes to Mrs Kroes. NL Senhora Presidente, Senhora Comissária, Senhoras e Senhores Deputados, boa noite. DE Mr President, [...] Commissioner de Palacio, good evening. DE Boa noite, Senhor Presidente, [...]Senhora Comissária de Palacio. Evening organised for all singles older than 20 year old, who wish to meet other singles or who simply [...] want to spend a good evening. Noite destinada para os solteiros com mais de 20 anos que queiram encontrar outros solteiros ou [...] simplesmente passar uma boa noite. Good evening, I present here [...]an interview with Tiago "Leuk" Machado, a player's section of exotic STARCRAFT II Boa noite, apresento aqui mais [...]uma entrevista feita a Tiago "leuk" Machado, um jogador da secção de STARCRAFT II dos exotic-island Australians are easily taxed in Asia with five points ahead of Japan. watch Australia vs [...] Germany and enjoy a good evening. Australianos são facilmente tributados na Ásia, com cinco pontos à frente do Japão. assistir vs Alemanha [...] Austrália e desfrutar de uma boa noite.
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WOMAN Hello, West Bay Hotel. Can I help you? MAN Oh, good morning. I’m ringing about your advertisement in the Evening Gazette. WOMAN Is that the one for temporary Example staff? MAN That’s right. WOMAN Yes. I’m afraid the person who’s dealing with that isn’t in today, but I can give you the main details if you like. MAN Yes, please. Could you tell me what kinds of staff you are looking for? WOMAN We’re looking for waiters Q1 at the moment. There was one post for a cook, but that’s already been taken. MAN Oh right. Erin, what are the hours of work? WOMAN There are two different shifts – there’s a day shift from 7 to 2 and a late shift from 4 till 11. MAN And can people choose which one they want to do? WOMAN Not normally, because everyone would choose the day shift I suppose. You alternate from one week to another. MAN Okay. I’m just writing all this down. What about time off? WOMAN You get one day off and I think you can negotiate which one you want, it’s more or less up to you Q2. But it has to be the same one every week. MAN Do you know what the rates of pay are? WOMAN Yes, I’ve got them here. You get £ an hour, and that includes a break Q3. MAN Do I have to go home to eat or… WOMAN You don’t have to. You can get a meal in the hotel Q4 if you want to, and there’s no charge for it so you might as well. MAN Oh good. Yes, so let’s see. I’d get er, two hundred and twenty one, no, two hundred and thirty one pounds a week? WOMAN You’d also get tips-our guests tend to be quite generous. MAN Ern, is there a uniform? What about clothes? WOMAN Yes, I forgot to mention that. You need to wear a white shirt, just a plain one, and dark Q5 trousers. You know, not green or anything like that. And we don’t supply those. MAN That’s okay, I’ve got trousers, I’d just have to buy a couple of shirts. What about anything else? Do I need a waistcoat or anything? WOMAN You have to wear a jacket, but the hotel lends you that. Q6 MAN I see. Er, one last thing – I don’t know what the starting date is. WOMAN Just a minute, I think it’s sometime around the end of June. Yes, the 28th ,Q7 in time for the summer. MAN That’s great. I’m available from the 10th. WOMANOh good. Well, if you can call again you need to speak to the Service Manager. Her name’s Jane Urwin, that’s U-R-W-I-N Q8, and she’ll probably arrange to meet you. MAN Okay. And when’s the best time to ring? WOMAN Could you call tomorrow? Um, she usually starts checking the rooms at midday, so before then if you can Q9, so she’ll have more time to chat. I’ll just give you her number because she’s got a direct line. MAN Thanks. WOMAN It’s 832 double – 0 9. MAN 823 double -0 9? WOMAN 832 MAN Oh, okay. Yes, I’ll do that. WOMAN And by the way, she will ask you for a reference Q10, so you might like to be thinking about that. You know, just someone who knows you and can vouch for you. MAN Yes, no problem. Well, thanks very much for your help. WOMAN You’re welcome. Bye. MAN Bye. Questions 1-10 Complete the notes below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer. West Bay Hotel – details of job Example Answer ŸNewspaper advert for temporary staff Ÿ Vacancies for 1………………….. Ÿ Two shifts Ÿ Can choose your 2………………….. . must be the same each week Ÿ Pay £ per hour, including a 3………………….. . Ÿ A 4………………….. is provided in the hotel Ÿ Total weekly pay £231 Ÿ Dress a while shirt and 5………………….. trousers not supplied a 6………………….. supplied Ÿ Starting date 7………………….. . Ÿ Call Jane 8………………….. Service Manager before 9………………….. tomorrow Tel 832009 Ÿ She’ll require a 10………………….. . [bg_collapse view=”button-orange” color=”4a4949″ expand_text=”Show Answer” collapse_text=”Hide Answer” ] Answer 1 waiters2 day off3 break4 free meal5 dark coloured/colored6 jacket7 28 June8 Urwin9 pm/noon/mid-day10 reference [/bg_collapse]
Sendsome short thank you notes to the amazing hosts. Appreciate the hosts for all their efforts and hospitality. Thank the hosts, be humble about their generosity, and tell them how much you loved their company. Here are some thank you messages for hospitality and generosity which you can send to anyone. Thank You Messages for Hospitality
Beginner English Language Practice In a Motel / Hotel Steve Lewis/ Photographer's Choice/ Getty Images Make sure to understand the use of the verb 'like' when checking-in to a hotel, as well as how to ask polite questions with the modal verbs 'can' and 'may'. Understanding vocabulary related to travel will help you communicate when you are in a motel or a hotel. Getting a Room for the Night Desk clerk Good evening. Can I help you?Guest Yes, please. I'd like a room for the clerk Would you like a single room, or a double room?Guest A single room, please. How much is the room?Desk clerk It's $55 per Can I pay by credit card?Desk clerk Certainly. We take Visa, Master Card and American Express. Could you fill in this form, please?Guest Do you need my passport number?Desk clerk No, just an address and your fills out the form Here you clerk Here's your key. Your room number is Thank clerk Thank you. If you need anything, dial 0 for the reception area. Have a good stay! Can I help you?I'd like a roomSingle, double roomCan I pay by credit card?Fill in this formPassport numberRoom numberReceptionWhere is the...ElevatorLobbyIs breakfast included?Do you offer room service?

Adoptingthese tips as well as an effective interview system can help you to screen through potential applicants to hire employees who will be best for the hotel industry. In a sometimes customer-centric and niched business, it's critical that employees are a good fit for the role to ensure long-term employment and higher retention rates.

A Receptionist and A Client Receptionist Hi, welcome to the GrammarBank Hotel. How can I help you? Client Hi, I would like a room for tonight. Do you have any vacancies? Receptionist Yes sir, would you like a single room, or a double room? Client A single room, please. Receptionist How long will you be staying? Client For three nights. Receptionist Okay, would you like a king size bed or a queen size? Client Well, king size bed, please. Receptionist Smoking, non-smoking? Client Non-smoking. Receptionist Sure, and would you rahter have a room with a view of the ocean or the forest? Client It doesn't really matter to me, whichever one is cheaper. Receptionist Sure, it's going to be $55 per night. Can I have your ID, please? ClientHere it is. Receptionist Alright, Could you sign here, please? Client No problem. Do you accept American Express? Receptionist Sure, any Visa, Master Card or American Express. Client Perfect, here is my card. Receptionist Thank you. Is there a phone number where you can be contacted? Client Yes, it is 333-3333. Receptionist Okay. Here's your key. Your room number is 276. It's on the 2nd floor, you can take the elevators behind us. If you need anything, just dial 9 for the reception. Client Thank you for your help. Receptionist My pleasure. Enjoy your stay! ↑▲▲▲▲▲▲▲↑
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CrownePlaza Rome - St. Peter's, an IHG Hotel, Rome: "Good Evening, Does the hotel have a concierge? If" | Check out answers, plus 2,881 reviews and 1,749 candid photos Ranked #170 of 1,382 hotels in Rome and rated 4 of 5 at Tripadvisor.
Good evening é um cumprimento super comum entre os nativos da língua você sabe o que quer dizer essa expressão e conhece os contextos apropriados para utilizá-la?Continue com a gente para descobrir!O que significa good evening?Good evening é o mesmo que boa forma, assim que o sol começa a se pôr, já está liberado usar a saudação – mas nem que a gente já tem um pouco mais de intimidade com o inglês, deve ter percebido que o good night também é muito usado nesse período do tanto o good evening quanto o good night signifiquem boa noite, existem, contudo, ocasiões específicas e mais adequadas para utilizar cada um deles, como veremos no próximo vamos treinar a pronúncia da nossa saudação da vez gud usar good eveningPara usar o good evening corretamente, não tem nenhum empregamos a saudação para cumprimentar pode ser usada na chegada em uma festa, durante a abertura de uma reunião ou simplesmente para dar boa noite a alguém que acabamos de caso, substituir o good evening por “olá” mentalmente pode ser uma boa estratégia para memorizar seu uso o good night é usado quando queremos nos despedir. Logo, se você acabou de chegar no restaurante para jantar com seu amigo, ao encontrá-lo, deverá dizer good de pagarem a conta e encerrarem o encontro, é good night que você deve dizer para se despedir da suma, use Good evening para cumprimentar. Good night para que good evening também é um método mais formal de saudar você pode transformá-lo em uma saudação mais casual simplesmente dizendo evening!Frases com good eveningAgora que você já sabe a situação ideal para usar o good evening, vamos de exemplos?A seguir, você confere ainda frases com o good night para não confundir os dois nunca mais!Observe Good evening, sir. How can I help you? Boa noite olá, senhor. Como posso ajudá-lo? Thank you all and good night. Until next time. Obrigadoa a todos e boa noite. Até a próxima! Evening, guys. How about a movie session at Paula’s? Boa noite, galera. Que tal uma sessão de filmes na casa da Paula? Good evening, mister Jones. My name is Luke, at your service. Boa noite, senhor Jones. Meu nome é Luke, a seu serviço. Evening, everyone. This is my boyfriend, Paul Smith. Boa noite, pessoal. Esse é o meu namorado, Paul Smith. We have to go now. Good night and see you tomorrow! Nós precisamos ir embora agora. Boa noite e até amanhã! Good evening, ladies and gentlemen. Welcome to the circus! Boa noite, senhoras e senhores. Bem-vindos ao circo! It was great to see you. Good night! Foi ótimo ver você. Boa noite!Gostou?Para se aprofundar mais nesse assunto, dá só uma olhada nesta aula em vídeo sobre como dizer boa noite em para fazer também uma aula grátis com a EnglishBay – o seu curso de idioma online!
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  • at the hotel good evening can i help you